You can view available apartments through our website or contact our leasing team directly for current pricing, availability, and tour information.

Availability changes throughout the leasing season, especially near USC move-in periods, so we recommend reaching out early if you are interested in a specific property or unit type.

To schedule a tour, please contact our leasing team by phone, text, or email. Our team can help confirm available units, tour times, and next steps.

Tours may be available in person or virtually depending on the property, unit status, and leasing season.

Virtual tours may be available for select properties or unit types. If a virtual tour is available, our leasing team can send you the appropriate link or media before you apply.

Furnishing may vary by property and unit. Please review the specific listing details or contact our leasing team to confirm whether a unit is furnished, partially furnished, or unfurnished.

Utilities vary by property and lease. Your lease will specify which utilities are included and which utilities residents are responsible for setting up separately.

Depending on the apartment, residents may need to arrange service for water, electricity, trash, gas, internet, or other services.

Parking availability varies by property and unit. If parking is available, it may require approval, assignment, and/or a parking permit.

Please contact our leasing team to confirm parking availability and pricing before signing a lease.

Pets are only allowed with prior written approval from management. If you would like to request approval for a pet, please contact management for the required application, documentation, and any applicable policies.

Subleasing or assigning your lease is not allowed without prior written approval from management. A processing fee may apply.

Once you have selected a property or available unit, our leasing team can provide the application link and next steps. Application fees may apply.

All applicants should review the application requirements carefully and submit accurate information and supporting documentation.

Required documents may vary depending on the applicant, property, and lease structure. Common items may include identification, income documentation, guarantor information, student information, or other supporting documents requested during the application process.

Our leasing team will let you know what is needed for your application.

Guarantors may be accepted when required or appropriate, subject to review and approval. If you are a student or do not independently meet the rental qualifications, please ask our leasing team about guarantor requirements.

Yes. International students are welcome to apply.

Application fees are generally used to process and review applications and may be non-refundable. Please review the application terms before submitting payment.

Processing times vary depending on how quickly all required information and documents are submitted. Complete applications are usually easier to review quickly.

If anything is missing, our team may contact you for additional information.

Rent is due on the 1st day of each rental month unless otherwise stated in your lease.

Rent should be paid through your secure online resident portal.

Through the resident portal, you can pay rent, set up autopay, update your payment method, view lease documents, upload insurance information, and communicate with management.

You can access your resident portal by clicking here.

Yes. Autopay is strongly recommended because it helps avoid missed payments, late fees, and last-minute payment issues.

Residents may typically pay through the resident portal using eCheck, credit card, or debit card options.

eCheck is often the preferred option because it allows you to pay directly from a checking or savings account and may avoid card processing fees.

Credit and debit card payments may include a third-party convenience fee.

No. Your security deposit may not be used as last month’s rent or as payment for any monthly rent balance.

If you have a question about your balance, payment method, or account access, please contact management before the rent due date whenever possible.

Your resident portal is the easiest way to manage your home with TERRA.

Through the resident portal, you can:

• Pay Rent

• Set Up Autopay

• Submit Maintenance Requests

• Upload Photos with Maintenance Requests

• View Lease Documents

• Update Your Payment Method

• Update Your Contact Information

• Communicate with Management

• Purchase Renters Insurance or

• Upload Proof of Insurance

You can access your resident portal by clicking here.

You will receive an activation email or text from AppFolio Online Portal.

Click “Activate Now,” create your password, and follow the prompts to complete your account setup.

You can also download the Online Portal by AppFolio mobile app for easier access.

If you are having trouble accessing your portal, please contact management for assistance.

Before or shortly after move-in, we recommend that you:

• Activate your Resident Portal

• Save management’s contact information

• Coordinate utilities, internet, and renters insurance.

• Confirm that your keys, parking permit, gate access, and any remotes are working properly.

• Locate the mailboxes, laundry room, trash area, parking space, and common access points.

• Submit a maintenance request if anything needs attention.

Yes. Management will complete a move-in condition review separately from the welcome guide.

During the walkthrough, residents have the opportunity to note visible existing conditions that should be documented at move-in.

Maintenance requests should still be submitted separately through the resident portal unless otherwise directed by management.

Yes. We recommend taking your own photos or videos for your records.

Management may also take photos as part of the move-in condition documentation process.

Please confirm that keys, mailbox keys, gate access, parking permits, garage remotes, laundry access, lights, locks, appliances, plumbing fixtures, windows, smoke detectors, and carbon monoxide detectors are working properly.

If something needs attention, submit a maintenance request through the resident portal.

Your lease will specify which utilities are included and which utilities you are responsible for setting up separately.

Depending on your apartment, you may need to arrange service for water, electricity, trash, gas, internet, or other services.

For water, electricity, or trash service where applicable, residents may need to set up service with the Los Angeles Department of Water & Power (LADWP).

Visit LADWP online or contact their customer service department for current setup instructions.

Website: www.ladwp.com

Phone: 1-800-342-5397

For gas service where applicable, residents may need to set up service with the Southern California Gas Company (SoCalGas).

Visit SoCalGas online or contact their customer service department for current setup instructions.

Website: www.socalgas.com

Phone: 1-800-427-2200

Residents may choose any internet provider available for their unit.

Common providers in the area may include Spectrum, AT&T, or other local service providers depending on availability at the property.

We recommend scheduling internet installation as early as possible, especially during peak move-in periods.

Your lease may require renters insurance. Please review your lease and provide proof of coverage if required.

Even when not required, renters insurance is strongly recommended because your landlord’s insurance does not cover your personal property.

Coverage varies by policy, but renters insurance may help cover personal belongings, theft, fire or water damage, liability claims, and temporary living expenses after certain covered losses.

Please contact a licensed insurance provider if you have questions about coverage.

Some residents may have the option to purchase renters insurance directly through the resident portal.

You may also choose another renters insurance provider that meets your needs and lease requirements.

If proof of coverage is required, you may be able to upload it through your resident portal.

Contact management if you need help.

Submit maintenance requests through your resident portal.

Please include:

• A clear description of the issue

• The room or area affected

• Photos or videos, if helpful

• Whether the issue is active, recurring, or urgent

• Permission to enter

• Any access notes for our maintenance team

You can access your resident portal by clicking here.

The following may be considered emergencies:

• Fire or Smoke

• Gas Leak (call SoCalGas at 1-800-427-2200)

• Active Flooding

• Uncontrollable Water Leak

• Backed-Up Sewage

• Electrical Issue that may be life-threatening

• No Running Water

For medical, fire, police, or immediate life-safety emergencies, call 911 first.

For urgent property maintenance issues that cannot wait until business hours, contact the emergency maintenance line at 213-848-0090.

The following are typically not considered after-hours emergencies:

• Slow Drains

• Garbage Disposal Issues

• Beeping Smoke Detector (due to low battery)

• Washer or Dryer Issues

• Parking Issues

• Lockouts (may require locksmith at resident’s expense)

• General Lease or Payment Questions

• Routine Appliance Concerns

Non-emergency requests will be handled during normal business hours as quickly as possible.

Use the emergency maintenance line for urgent property maintenance issues that cannot wait until business hours.

The emergency maintenance line is 213-848-0090.

It is not a substitute for 911. For medical, fire, police, or immediate life-safety emergencies, call 911 first.

Leave the area immediately and contact SoCalGas at 1-800-427-2200.

If there is immediate danger, call 911 first.

If you are locked out during business hours, contact the leasing office or submit a request through the resident portal.

If you are locked out after business hours, you may need to contact a locksmith at your own expense.

Residents are responsible for their keys and access devices.

No. Please do not attempt unauthorized repairs.

Submit a maintenance request through the resident portal so management can review and address the issue properly.

If your property has shared laundry and there is an issue with a machine, note the property address and Machine ID and contact the laundry service provider directly when applicable.

• Provider: WASH Laundry

• Phone: 1-800-342-5932

• Service Requests: www.wash.com/service-request/

Please provide written notice according to your lease requirements.

If you are unsure what your lease requires, contact management before your intended move-out date.

Contact management to coordinate any required inspections or move-out procedures.

Before moving out:

• Remove all personal belongings

• Clean the apartment thoroughly

• Return keys, remotes, parking permits, and access devices

• Cancel or transfer utilities, and provide management with a forwarding address.

No. Please remove all belongings from the apartment, bedroom, closets, cabinets, refrigerator, storage areas, parking areas, and common spaces.

Items left behind may be considered abandoned and may result in removal or disposal charges in accordance with the lease and applicable law.

Do not place furniture, mattresses, appliances, or bulky items in trash areas without management approval.

Residents may contact 311 for bulky item pickup options where available. If requesting bulky item pickup through 311, select the curb as the pickup location.

Cleaning, damage, missing items, unpaid rent, unpaid utilities, or other lease-related charges may affect the final security deposit accounting.